Shipping policy

Shipping Policy
Where we ship
We ship to the United States, Canada, and most of Western Europe. If your country isn't offered at checkout, email hello@hairing.store and we'll tell you whether we can reach you.
What it costs
Shipping is free on every order. No minimum, no threshold, nothing added at checkout.
How long it takes
Each bag is dispatched from our fulfillment partner rather than held in a warehouse, which is how we keep the price where it is. Two stages:
Processing: 1–3 business days
Transit: 7–15 business days
So most orders land between 8 and 18 business days after you place them. Orders placed on weekends or holidays begin processing the next business day.
Tracking
You'll get two emails: one confirming your order, and one with a tracking number as soon as your bag ships. Tracking can take 2–4 days to start updating after you receive it — that's normal, and it doesn't mean the package is lost.
Delays
Customs inspections and carrier backlogs can add time, and we can't shorten them. If your order passes 30 business days with no delivery, email us and we'll refund you in full or send a replacement, your choice.
Wrong address
Check your address at checkout. If a package is returned to us because the address was incomplete, we'll resend it once at no cost to you.
Questions: hellohairing@hotmail.com — we reply within one business day.